The Chaos Filter allows for identifying and capturing metrics on day-to-day assignments for a large number of knowledge workers.  As processes are defined they are put into a "portal" that will be used as a dash-board to capture metrics as work is completed.  Targets are established for tasks down to a fine level of granularity, if those targets are not met, that is OK in that they will be adjusted however and reasons are captured as to why things take longer than they should.

Once it is established why things are taking longer than they should, the process/job aids can be modified so that the next time the process is executed actual time may be closer than expected.

This same model can also be applied to the sales process.  Reasons can be captured as to why sales are not be closed.  These reasons can then be addressed.

An interesting challenge here is how to allow for an environment where the knowledge workers can feel empowered to suggest changes to optimze the process as well as try new things and make mistakes in an effort to be more efficient.  The problem here is not where people try and not meet the targets for their processes/tasks but where people try to "game" the system and take advantage of a situation where processes are closely being tracked.

The key here is worker efficiency, not making people work harder.